Terms of Use

These Terms of Use ("Terms") are a binding agreement between you and COIN Limited, a company registered in New Zealand and trading as CASHBOX ("CASHBOX", "we", "us", "our"). They govern your access to and use of the CASHBOX website, applications and services (together, the "Platform").

CASHBOX operates an online marketplace that connects people and businesses who need work done ("Clients") with independent service providers who carry out that work ("Operators"). Clients and Operators are together referred to as "Users".

CASHBOX is a marketplace and a holder of funds in escrow. We are not the supplier of the services that Operators provide, we do not employ Operators, and we are not a party to the contract for services formed between a Client and an Operator.

By creating an account, ticking the acceptance box, or otherwise accessing or using the Platform, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform. Acceptance of these Terms forms a contract in electronic form under the Contract and Commercial Law Act 2017.

To use the Platform you must:

• be at least 18 years old and able to enter into a legally binding contract;
• if acting for a business or other entity, be authorised to bind that entity, which will also be bound by these Terms;
• provide accurate, current and complete information and keep it up to date; and
• be ordinarily resident in, or carrying on business in, New Zealand unless we agree otherwise in writing.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account. You must notify us promptly at admin@cashbox.nz if you suspect any unauthorised use of your account.

We may verify your identity at sign-up or at any later time. Operators, and any User who deals in funds through the Platform, may be required to complete additional identity and background checks before transacting.

The contract for the supply of services is formed directly between the Client and the Operator when a Client accepts an Operator's bid. CASHBOX facilitates that contract, provides the tools to manage it (including milestones and messaging), and holds the agreed funds in escrow, but CASHBOX is not the contracting supplier.

We do not guarantee the quality, safety, legality or timeliness of any work, the truth or accuracy of any listing or bid, or the ability of any User to complete a transaction. Ratings, reviews and verification badges are indicators only and are not a warranty by CASHBOX.

Where CASHBOX supplies its own services to you (for example, the marketplace, escrow and dispute-resolution services), we will do so with reasonable care and skill consistent with the Consumer Guarantees Act 1993, to the extent that Act applies.

CASHBOX holds Client funds in escrow to give both parties confidence. When a Client accepts a bid, the Client pays the full job amount, including CASHBOX's service fee, into escrow up front. We hold those funds on trust and release them to the Operator as each milestone of the work is approved.

How you pay into escrow. You fund escrow by a bank-to-bank transfer from your own New Zealand bank account, initiated through a licensed New Zealand open-banking payment provider (such as Akahu or POLi Payments). Your money is paid directly into CASHBOX's client trust account; it does not pass through CASHBOX's own operating accounts, and CASHBOX does not collect, see or store your card or internet-banking login details. By initiating a payment you authorise that provider to debit your nominated account for the amount shown before you confirm.

How escrow funds are held. Money paid into escrow is received and held on trust by CASHBOX in a dedicated client trust account with Bank of New Zealand (BNZ) (the "Trust Account"). The Trust Account:

• holds client money on trust, separately from, and is never co-mingled with, CASHBOX's own operating funds;
• is acknowledged by the bank to be a trust account holding client money (not CASHBOX's money);
• holds each escrow balance for the relevant transaction until it is released to the Operator, refunded, or otherwise dealt with strictly in accordance with these Terms;
• is not used by CASHBOX to meet its own general business expenses, is not available to CASHBOX's general creditors, and is not used to cover any shortfall on another Client's or Operator's transaction; and
• is reconciled regularly against CASHBOX's records, with any difference investigated and resolved promptly.

Funds held in escrow represent the principal you funded, are held on trust for the relevant transaction, and are released, refunded or split strictly in accordance with these Terms, the milestone approvals, and any dispute outcome. You are always entitled to the full principal escrow amounts due to you; that principal is never reduced by the interest arrangement described below.

Interest on trust funds — disclosure of CASHBOX's margin. Client money in the Trust Account may earn interest. The way trust-account interest is dealt with is a fee you pay CASHBOX, disclosed to you here so you can give an informed direction before you fund:

• Amount and basis: the fee equals all interest (if any) that the Trust Account earns attributable to your held balance over the period it is held — that is, your held principal multiplied by the bank's applicable interest rate for the number of days it is held. The rate varies with the bank's rates and your balance may earn no interest at all.
• Purpose: CASHBOX retains this interest as a margin to help meet the cost of operating the Trust Account and providing the escrow, security and dispute-resolution services. It is not a separate charge added to your principal.
• Your express direction: by funding escrow you expressly direct and authorise CASHBOX to deduct and keep that interest as its fee, and you agree no User has any claim to interest earned on trust funds. Your principal is never reduced — only the interest earned on top of it is retained by CASHBOX.
• You can ask us at any time, before or after funding, for the current interest rate and an estimate of the interest on your specific balance.

A milestone amount is released to the Operator when the Client approves that milestone, or is treated as approved under the auto-approval period stated on the Platform if the Client does not respond. The Client should only approve work they are satisfied with.

Releases, refunds and payments out are made by bank transfer from the Trust Account to the relevant User's nominated New Zealand bank account. Payment initiation is provided by a licensed New Zealand open-banking payment provider (such as Akahu or POLi Payments), and by transacting you also agree to that provider's terms. We are not responsible for the acts or omissions of the payment provider or your bank, but we will pass on refunds and releases from trust as required by these Terms.

Our financial services are designed to comply with New Zealand law, including the Financial Markets Conduct Act 2013 and the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

Financial Service Providers Register. CASHBOX is registered (or is in the process of registering) as a financial service provider on the Financial Service Providers Register (FSPR), which is administered by the Registrar of Financial Service Providers at the Companies Office. Our FSP registration number is [FSP number to be confirmed], and our current registration details can be searched on the FSPR.

Dispute resolution scheme. As a provider of financial services to retail clients, CASHBOX is (or will be, before it is required to be) a member of an approved external dispute resolution scheme: [approved dispute resolution scheme to be confirmed]. That scheme can independently consider unresolved complaints about CASHBOX's financial services at no cost to you (see "Disputes" below). Approved schemes operate under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

CASHBOX charges a service fee to Clients and a commission to Operators, and may charge an optional membership fee (for example, CASHBOX Pro). The applicable rates are shown clearly before you commit to a transaction or subscription. We may change our fees on reasonable notice; changes do not affect transactions already funded.

All fees are stated in New Zealand dollars. Unless stated otherwise, fees are inclusive of Goods and Services Tax (GST) where GST applies under the Goods and Services Tax Act 1985. Where CASHBOX is required to collect and account for GST on a marketplace supply, we will do so.

You are responsible for your own tax obligations arising from your use of the Platform, including income tax and any GST on the services you supply or receive. Operators acknowledge they are independent contractors responsible for their own taxes and, where applicable, GST registration.

Subscriptions such as CASHBOX Pro renew automatically each billing period until cancelled. You can cancel at any time before the next renewal; cancellation takes effect at the end of the current paid period and fees already paid are non-refundable except where the law requires otherwise.

As a Client you agree to:

• describe the work you need accurately and lawfully, and not post tasks that are illegal, unsafe or that breach a third party's rights;
• fund escrow promptly so the Operator can begin work;
• review and approve (or raise a dispute about) completed milestones within a reasonable time;
• treat Operators fairly and provide a safe environment where work is performed at your premises, consistent with the Health and Safety at Work Act 2015; and
• not attempt to take a transaction off-platform to avoid fees or escrow protections.

As an Operator you agree to:

• provide services with reasonable care and skill, fit for purpose and within a reasonable time, consistent with the Consumer Guarantees Act 1993;
• hold and maintain all licences, registrations, certifications and insurance required by law for the work you offer (for example, electrical or plumbing licensing);
• comply with all health and safety obligations, including the Health and Safety at Work Act 2015, and carry out work safely;
• only bid on work you are competent, qualified and available to complete;
• deliver milestones as agreed and communicate honestly about progress; and
• accurately represent your identity, skills, experience and verification status.

You are an independent contractor. Nothing in these Terms creates an employment, partnership, agency or joint-venture relationship between you and CASHBOX.

You must not, and must not allow anyone else to:

• use the Platform for any unlawful, fraudulent, misleading or deceptive purpose, including conduct that breaches the Fair Trading Act 1986;
• post false, misleading or defamatory content, fake reviews, or impersonate any person;
• use the Platform to launder money, finance terrorism, or evade sanctions or tax;
• circumvent escrow, fees, or security or verification measures;
• harvest data, introduce malware, or interfere with the operation or security of the Platform; or
• send unsolicited commercial electronic messages in breach of the Unsolicited Electronic Messages Act 2007.

We may investigate suspected breaches and cooperate with law enforcement and regulators where appropriate.

Because CASHBOX holds and transfers funds, CASHBOX is a reporting entity with obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 ("AML/CFT Act"). CASHBOX's AML/CFT supervisor is the Department of Internal Affairs (DIA), which from 1 July 2026 is the single AML/CFT regulator for businesses in New Zealand.

To meet our AML/CFT obligations we may:

• require you to verify your identity and, for businesses, your beneficial owners and controllers;
• request information about the source and purpose of funds;
• monitor, delay, decline or report transactions; and
• freeze funds or suspend accounts where we reasonably suspect unlawful activity or are required to do so by law.

You agree to provide the information we reasonably request for these purposes. We may be unable to tell you when a report has been made to the relevant authorities.

If a Client and Operator disagree about a milestone or transaction, either can raise a dispute through the Platform. While a dispute is open, the affected escrow funds are paused and will not be released or refunded until the dispute is resolved.

CASHBOX provides a good-faith dispute-resolution process and may review the work, communications and evidence submitted, then decide to release funds to the Operator, refund the Client, split the funds, or dismiss the dispute. You agree that our decision about the release of escrow funds is administratively final for the purpose of moving the held funds.

Our administrative decision does not extinguish your legal rights. Users remain free to pursue remedies between themselves, including through the Disputes Tribunal (for claims within its jurisdiction) or the courts of New Zealand.

If you have a complaint about CASHBOX's own financial services, you can first raise it with us at admin@cashbox.nz so we can try to resolve it through our internal complaints process. If your complaint is not resolved, you can refer it, free of charge, to our approved external dispute resolution scheme, [approved dispute resolution scheme to be confirmed], which is independent of CASHBOX. Full contact details for the scheme are available on the Platform.

Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other law that cannot lawfully be excluded. Where you acquire CASHBOX's services for the purposes of a business, you agree that the Consumer Guarantees Act 1993 does not apply to the extent it can be contracted out of under that Act, and that this is fair and reasonable.

To the maximum extent permitted by law, CASHBOX is not liable for: the conduct, work or content of any User; loss arising from a transaction between Users; or indirect, consequential, or loss-of-profit damages. Where CASHBOX is liable and liability can be limited by law, our total liability to you is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or NZ$200.

The Platform is provided on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted or error-free, though we work hard to keep it secure and available.

We collect, use, store and disclose your personal information in accordance with the Privacy Act 2020 and our Privacy Policy. This includes information needed to operate the marketplace, process payments, verify identity, meet AML/CFT obligations, and keep the Platform safe.

You have the right to access and request correction of your personal information. To do so, or to ask a privacy question, contact us at admin@cashbox.nz.

Electronic communications and notifications. By using the Platform you agree to receive communications from us electronically. You can manage your notification preferences in your account settings and turn off non-essential notification emails (for example, updates about bids, messages, milestones and payouts). Some messages are essential to the service or are required for your security and will still be sent regardless of your preferences. These include email verification, password resets, two-factor authentication and login codes, transaction and escrow confirmations, dispute notices, and legal, regulatory or account-security notifications.

CASHBOX and its licensors own all intellectual property in the Platform. We grant you a limited, non-exclusive, non-transferable licence to use the Platform in accordance with these Terms.

You retain ownership of content you submit (such as listings, messages and photos), but you grant CASHBOX a worldwide, royalty-free licence to host, use and display that content for the purpose of operating and promoting the Platform. You are responsible for ensuring you have the rights to the content you submit.

You may close your account at any time. We may suspend or terminate your access, remove content, or withhold or reverse a payment if we reasonably believe you have breached these Terms or the law, or to protect Users, CASHBOX, or third parties.

On termination, we will deal with any escrow funds in accordance with these Terms and applicable law, completing or refunding open transactions as appropriate. Clauses that by their nature should survive termination (including fees owed, liability, and dispute provisions) will continue to apply.

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice and may ask you to accept the updated Terms before continuing to use the Platform. The version and effective date are shown at the top of these Terms.

Continuing to use the Platform after updated Terms take effect means you accept them. If you do not accept the updated Terms, you must stop using the Platform.

These Terms, and any dispute relating to them or to your use of the Platform, are governed by the laws of New Zealand, and you submit to the non-exclusive jurisdiction of the New Zealand courts.

If any provision of these Terms is found to be unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours as part of a sale or reorganisation of our business.

Questions about these Terms can be sent to admin@cashbox.nz.